Visit types with their own lengths
Create "New patient, 40 min" and "Review, 20 min" as separate services, each linked to the practitioners who see them.
For clinics and practices
A clinic appointment system that takes pressure off the front desk
The phone rings while a patient is registering, and another is asking about tomorrow. JustBook moves routine appointment requests online, so your front desk can look after the people in the room.
Where clinic scheduling strains
The phone never stops
Most calls are the same question: when is the doctor free? Each one interrupts a patient who is standing at the counter.
First visits and reviews are different
A new patient assessment needs twice as long as a review, and fitting both into fixed slots leads to overruns by mid-morning.
Missed appointments
An empty 30 minutes cannot be resold at short notice, and patients on the waiting list never hear that a time opened up.
What JustBook brings to a practice
JustBook handles appointments only. It is not an electronic medical record, and it should sit beside your clinical system, not replace it.
Approve before confirming
Turn off auto-confirm and online bookings arrive as requests. Your staff approve them after a quick check, from the dashboard.
Practitioner schedules and leave
Each practitioner has their own clinic hours and time off. Public holidays and half-days are set as closed days or special hours.
Waitlist for full days
When a day is full, patients can leave their number. If a time opens, your staff message them on WhatsApp and book them in with one tap.
How a patient books
Open the link from your website or Google profile
Or embed the booking form directly into your clinic's website.
Choose visit type and practitioner
They see only times long enough for that visit type, within that practitioner's clinic hours.
Receive a confirmation
With date, time, address and a map link. They can reschedule from the email up to the cut-off you set.
Example: a dental clinic in Penang
Two dentists shared one receptionist. Scaling and check-ups made up most calls, so the clinic put those two visit types online and kept complex treatments as phone-only.
Requests arrive for approval, the receptionist confirms them between patients, and reminder emails go out the day before. Call volume dropped enough that the counter stopped having a queue at opening time.
Sensible by default
- Patients book without creating an account
- Minimal data collected: name, phone, email and an optional note
- Staff accounts with roles, so reception and practitioners see the same calendar
- QR check-in at the counter
- A privacy policy written for the Personal Data Protection Act 2010
Questions people ask
Is JustBook a clinic management or medical records system?
No. It manages appointments only. It does not store clinical notes, prescriptions or billing claims, and it is not a substitute for your clinical software.
Can we review bookings before they are confirmed?
Yes. With auto-confirm off, every online booking is a request that your staff approve or decline.
Can different doctors have different schedules?
Yes, on the Team plan. Each practitioner has their own working hours, time off and list of visit types.
What patient information is collected?
Name, phone number, email address and an optional note. We recommend telling patients not to put detailed medical information in the note.
Give your front desk its mornings back
Start with one or two visit types online and expand when it works for you.
Set up clinic appointments